Business Process Management

Process Optimization in the Context of Enterprise Digital Asset Management.

Do you know this Situation?

Working with media data is full of difficulties and problems. Modern workflows requires managing data in complex communication structures and with different software systems. Conditions change frequently and are very short-term challenges to established workflows. Errors, inefficient work and dissatisfied customers are the result of this more and more often. The desire for a "global solution" to the workflow is obvious.

Top: Users work with different software systems and communicate with different groups of people

The Challenge:

• Consideration of different processes and activities
• Integration of multiple software systems
• Consistent user interface for all parties
• Overview of the workflow at a single glance
• Activity priorities
• Checking the remaining number of activities
• Overview of the current status of projects and clients
• No communication gaps between the users
• Consideration of different communication channels (paper, mail, phone)
• Documentation of the history
• Reducing the training of users

The Solution:

Business Process Management (BPM) is the foundation of the entire workflow and will be implemented as a "methodology" in the company. A multi-compatible process engine takes over as the center of the object of all processes to be monitored. The center also handles switching between the different software systems.

Your advantage: All users communicate with the same interface. However, they will face only the information relevant for them. True to the principle of "keep it simple".

What does this mean in practice?

• Every user gets his role according to a list of tasks that must be processed
• Users can accept and edit the task. Work can be marked as completed
• The process engine issues warnings for open tasks
• The user will only be faced with information and data relevant for his or her area of responsibility

Benefits at a Single Glance:

• A centralized system for all process definitions
• Automatic monitoring of all processes
• Services to communicate with different software systems
• Task lists for user interaction
• Sequence and parameters for processes can be changed "on-the-fly"
• No "hard coded" logic
• Processes are versioned in the process engine
• Escalation options when a task is processed late or not at all
• Automatic logging of the process, activities and the processor
• Documentation of processing times, waiting times, number, etc.